After hosting your event, it’s important to look back at the participants’ feedback and your committee’s opinions of how the event went. The positive or negative experience a participant has at an event is called the “customer experience”. Is your event a welcoming environment for everyone? Are there ways to improve their experience next year?

Utilize the “ACS Continuum Line Activity” with your planning committee post-event to discover which aspects of the “customer experience” is great and which is not.